Certain features of the Platform are only available to registered users who subscribe for a paid premium account (“Premium Account”). Below, you’ll find a few additional terms that apply to those Premium Account holders, including, but not limited to, terms relating to payment, the conclusion and renewal of your contract, your right of cancellation during the first 14 days of your subscription, and certain technical usage limitations.
A detailed description of our Premium Accounts, including the prices and the features associated with the various Premium Account service levels, is available in the account section of the Website and Apps.
Selecting a Premium Account plan and submitting your payment information for such plan is an offer to execute a contract. The contract itself is not concluded until you receive confirmation from us or until we activate your Premium Account, as described below.
Once your payment has been received, your Premium Account will be activated, and we will send confirmation by email to the address associated with your account.
The contract for your Premium Account is fully executed and effective when you receive our confirmation email (or when we activate your Premium Account, if this happens first), not when you make your payment.
Fees for Premium Accounts are payable in advance. For yearly plans, your payment will be taken at the time the contract is executed as described above. For monthly plans, payment will be taken 14 days after the contract is initially executed, but for any subsequent renewals, payment will be taken at the beginning of the respective monthly period.
Payments can be made by major credit card or PayPal and/or any other payment method that is presented to you during the purchase process.
If you choose a monthly payment option, your Premium Account subscription will run from month to month, and will renew automatically at the end of each monthly period. Payment for the next monthly period will be taken at that time, unless you cancel your Premium Account, which you can do at any time from the account section of the Website or Apps.
Annual accounts run for twelve months from the date on which your Premium Account is activated, and will renew automatically at the end of each such annual period. Payment for the next annual period will be taken at that time, unless you cancel your Premium Account, which you can do at any time from the account section of the Website or Apps.
If you wish to upgrade your Premium Account to a higher service level, you may do so at any time within the account section of the Website or Apps. The upgraded service level of your subscription will become effective immediately after your payment has been processed, and we will tell you the increased cost as well as any prorated effects of time remaining on your existing Premium Account during the payment process.
All of our customers have the right to cancel any purchase of a Premium Account within the first fourteen (14) days, starting from the day on which the contract is executed.
In order to cancel your subscription, simply go to the account section of either the Website or Apps, and use the option available there to cancel your Premium Account subscription.
If you are located in the European Union, you can also exercise your right of cancellation by contacting us by email, letter or fax to confirm your cancellation. You do not have to provide any reason for your cancellation. If you wish to exercise your right of cancellation in this way, you should contact us at:
5813 Lookout Mountain Drive
Austin, TX 78731
Fax: (512) 857.1300
Your notice of cancellation is deemed to be served as soon as it is posted or sent to us using the methods described above.
If you cancel a Premium Account in accordance with this process, we will refund you for any payments you have made with respect to your Premium Account, and will do so within (30) days of the date of receipt of your valid notice of cancellation.
Following receipt of your notice of cancellation, JamKazam will downgrade your Premium Account to a free account and any Content in your account that exceeds the then current service level limits for a free account will be deleted and/or hidden. Only Your Content created most recently will be shown in your account, up to the free account service level limit. If you wish to delete your account altogether, you can do this by sending an email from the email address associated with your account to firstname.lastname@example.org.
Please note that Premium Accounts are subject to service level limits on various types of activities, storage, etc. These service level constraints are clearly documented in the descriptions of the various Premium Account service levels in the account section of the Website and Apps.
We may occasionally need to change the features of our Premium Accounts and/or change the prices charged for these accounts. In the event of any increase in the price or material reduction in the features of any Premium Account to which you subscribe, we will communicate these change(s) to you at least six (6) weeks in advance and the changes will only take effect with respect to any subsequent renewal of your subscription.